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This seller has been on Cars.com since February 2013.
FAMILY OWNED & OPERATED WAYNE COUNTY FORD HAS SERVED NORTHEAST PA. AND BEYOND FOR OVER 15 YEARS. WE ARE A FORD BLUE OVAL CERTIFIED AWARD WINNER AND A 2014 PRESIDENT'S AWARD WINNER IN RECOGNITION BY FORD FOR OUR HIGH LEVEL OF CUSTOMER SATISFACTION AND SALES PERFORMANCE. LET US MAKE YOUR PURCHASE EXPERIENCE BOTH EASY AND ENJOYABLE!!!
THE MOMENT YOU'VE BEEN DRIVING FOR
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Phone number (570) 647-4712
Service hours
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Wednesday
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Reviews
(27 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wayne County Ford
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1.0
Disgusted. Disgusted with every aspect of this com
May 6, 2023
By Disgusted from Pa
Service ares lies about actual issue .they are rude and do not back up warranty. And pencil whip you ,when you put a decent amount of money down on purchase..they damage your vehicle and lie.
1.0
Disgusted. Disgusted with every aspect of this com
May 6, 2023
By Disgusted from Pa
Service ares lies about actual issue .they are rude and do not back up warranty. And pencil whip you ,when you put a decent amount of money down on purchase..they damage your vehicle and lie.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
2 people out of 2 found this review helpful.Did you?
1.0
Buyer beware!!
September 17, 2022
By Debbie Marzec from Lake Ariel, PA
Bought a brand new Bronco that we waited 7 months for. The appointment for pickup was late day so we left about 5 PM. Took it for a drive and straight home. Early the very next day, while waxing it found a dent on the edge of the tailgate in an area that you would never expect to see one. Took a few cell phone pixs and called the dealer who never returned the call. Took the truck there and was told that there was absolutely NO way that the vehicle left the lot with this dent. Basically accused me and my husband (in our 60's) of lying about how it occurred. It makes the most sense that it happened in dealer prep when someone swung the tailgate open and accidentally hit something. But guess it was easier for them to blame us. They were very curt and rude after a $30k + transaction- buyer beware. If you are saving up money like we were on a once in a lifetime purchase - do yourself a favor and look elsewhere.
1.0
Buyer beware!!
September 17, 2022
By Debbie Marzec from Lake Ariel, PA
Bought a brand new Bronco that we waited 7 months for. The appointment for pickup was late day so we left about 5 PM. Took it for a drive and straight home. Early the very next day, while waxing it found a dent on the edge of the tailgate in an area that you would never expect to see one. Took a few cell phone pixs and called the dealer who never returned the call. Took the truck there and was told that there was absolutely NO way that the vehicle left the lot with this dent. Basically accused me and my husband (in our 60's) of lying about how it occurred. It makes the most sense that it happened in dealer prep when someone swung the tailgate open and accidentally hit something. But guess it was easier for them to blame us. They were very curt and rude after a $30k + transaction- buyer beware. If you are saving up money like we were on a once in a lifetime purchase - do yourself a favor and look elsewhere.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
1 person out of 2 found this review helpful.Did you?
5.0
Great Order and purchase experience
August 5, 2022
By J. DuMont from NE Pennsylvania
Wayne County Ford was great to deal with. Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive they were friendly to deal with. I traded my vehicle in when I ordered, and in the 10 Months it took Ford to make the vehicle they honored the order price, handled the trade paperwork and taxes properly, and didn’t add on any Administrative fees that many other dealer are doing for these high demand ordered vehicles. In a tough market where new vehicles are just hard to get, they are doing a great job and being very honest and reliable. Things have changed in the way vehicles are purchased and sold, and they are adapting well to this new market.
5.0
Great Order and purchase experience
August 5, 2022
By J. DuMont from NE Pennsylvania
Wayne County Ford was great to deal with. Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive they were friendly to deal with. I traded my vehicle in when I ordered, and in the 10 Months it took Ford to make the vehicle they honored the order price, handled the trade paperwork and taxes properly, and didn’t add on any Administrative fees that many other dealer are doing for these high demand ordered vehicles. In a tough market where new vehicles are just hard to get, they are doing a great job and being very honest and reliable. Things have changed in the way vehicles are purchased and sold, and they are adapting well to this new market.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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1.0
Absolutely the Most Deceitful & Disrespectful
June 14, 2022
By David Gouiran from Wantage, NJ
Literally the most dishonest car dealer I’ve encountered in my life. (I’m 52 and have purchased at least 10 cars from dealers.) Unlike other dealers they won’t post prices on the internet, not to mention on the car itself. Even after expressing interest in a car, it’s impossible to get a printout for the car and anything even remotely like an actual price. It was surreal! And I feel sad for any customers hoodwinked by the false friendly smiles, who may believe that their own natural human decency is shared by these slithering snakes for salesmen. Good luck getting any type of firm financing offer - it’s obviously an independent profit center. Try getting a trade-in value for your car and being told it affects your financing rate? Typing of the paperwork is another profit center. Get this-you won’t even know what warranty comes on a Certified car, another opportunity to gauge their customers. Try just saying, “hey, cut it out” take your dealer markup but give me a price, it’s not gonna happen. Absolutely the worst!
1.0
Absolutely the Most Deceitful & Disrespectful
June 14, 2022
By David Gouiran from Wantage, NJ
Literally the most dishonest car dealer I’ve encountered in my life. (I’m 52 and have purchased at least 10 cars from dealers.) Unlike other dealers they won’t post prices on the internet, not to mention on the car itself. Even after expressing interest in a car, it’s impossible to get a printout for the car and anything even remotely like an actual price. It was surreal! And I feel sad for any customers hoodwinked by the false friendly smiles, who may believe that their own natural human decency is shared by these slithering snakes for salesmen. Good luck getting any type of firm financing offer - it’s obviously an independent profit center. Try getting a trade-in value for your car and being told it affects your financing rate? Typing of the paperwork is another profit center. Get this-you won’t even know what warranty comes on a Certified car, another opportunity to gauge their customers. Try just saying, “hey, cut it out” take your dealer markup but give me a price, it’s not gonna happen. Absolutely the worst!
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
2 people out of 2 found this review helpful.Did you?
1.0
Awful Service Management
September 19, 2021
By Angels Fucci from Hawley, Pa
Would not recommend. They caused damage to my husbands truck, putting on parts incorrectly. They also ordered the wrong parts for him and don’t respond when my husband calls or goes in to correct the problem. We reported them for fraudulent billing for billing my husband for things they never did and parts he never received. The service manager is awful and does not return calls, does not respond and offers no assistance at resolving the issue. We are getting a lawyer over this issue. My husband purchased many vehicles there and because of the service department would never give them his business again. Terrible management and even worse customer service. I want to also point out that they mention receiving a reward in 2014, well that was SEVEN years ago and they certainly are not reward worthy now
1.0
Awful Service Management
September 19, 2021
By Angels Fucci from Hawley, Pa
Would not recommend. They caused damage to my husbands truck, putting on parts incorrectly. They also ordered the wrong parts for him and don’t respond when my husband calls or goes in to correct the problem. We reported them for fraudulent billing for billing my husband for things they never did and parts he never received. The service manager is awful and does not return calls, does not respond and offers no assistance at resolving the issue. We are getting a lawyer over this issue. My husband purchased many vehicles there and because of the service department would never give them his business again. Terrible management and even worse customer service. I want to also point out that they mention receiving a reward in 2014, well that was SEVEN years ago and they certainly are not reward worthy now
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
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1.0
Mister
July 8, 2020
By Fordguy from Honesdale, pa
Does not back up what they advertise, blame other people then themselves for not fixing the problem. In my opinion, they promise service, but then find a way to blame the issue on the customer.
1.0
Mister
July 8, 2020
By Fordguy from Honesdale, pa
Does not back up what they advertise, blame other people then themselves for not fixing the problem. In my opinion, they promise service, but then find a way to blame the issue on the customer.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
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1.0
terrible service for oil change. Got hung up on
August 30, 2019
By Maureen Rotolo from Hamlin PA
I would like to say the dealer was great with us. He took his time. He did not rush. I felt like my husband and I were the only people in the place. No interruptions, no phone calls. He just took care of us. It was great and we will be back for another car here when the need arises. As for the mechanics, that is the total opposite. Brand new car, I thought we would get a free oil change or discount. Nothing full price. 2nd time we never even got to come in. We called to make an appointment and got hung up on. Mistakes happen, so we called right back. Got hung up on a 2nd time. Twice is no mistake! Not good service as far as I am concerned.
1.0
terrible service for oil change. Got hung up on
August 30, 2019
By Maureen Rotolo from Hamlin PA
I would like to say the dealer was great with us. He took his time. He did not rush. I felt like my husband and I were the only people in the place. No interruptions, no phone calls. He just took care of us. It was great and we will be back for another car here when the need arises. As for the mechanics, that is the total opposite. Brand new car, I thought we would get a free oil change or discount. Nothing full price. 2nd time we never even got to come in. We called to make an appointment and got hung up on. Mistakes happen, so we called right back. Got hung up on a 2nd time. Twice is no mistake! Not good service as far as I am concerned.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
1.0
Emailed for info
January 26, 2019
By d vaug from WILLARD, Utah
Very poor, didn't receive any contact for a week then a receptionist called and didn't know what I needed, she said a salesman would contact me, never did.
1.0
Emailed for info
January 26, 2019
By d vaug from WILLARD, Utah
Very poor, didn't receive any contact for a week then a receptionist called and didn't know what I needed, she said a salesman would contact me, never did.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
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5.0
TED !!
January 12, 2019
By Woodford Brimley from tionesta
All about Ted!. Top Notch service advisor. Very knowledgeable. Finally made me feel good about going into this dealership. Wish I knew his last name. My past experiences were awful. You buy a $ $50,000 vehicle and you think they would extend some courtesy. Ted set me up right and made me feel good.
5.0
TED !!
January 12, 2019
By Woodford Brimley from tionesta
All about Ted!. Top Notch service advisor. Very knowledgeable. Finally made me feel good about going into this dealership. Wish I knew his last name. My past experiences were awful. You buy a $ $50,000 vehicle and you think they would extend some courtesy. Ted set me up right and made me feel good.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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4.0
Consistent Excellent Service
November 27, 2018
By Aydin M. from Hawley, PA
Wayne County has serviced my Ford Fusion for over three years. They always do the service and repairs on time and correctly. The dealer costs are the same as any other repair shop. They match or beat prices on tires, etc. Andrew, Chris and the service team are friendly and knowledgeable. Next new car will be from Wayne County
4.0
Consistent Excellent Service
November 27, 2018
By Aydin M. from Hawley, PA
Wayne County has serviced my Ford Fusion for over three years. They always do the service and repairs on time and correctly. The dealer costs are the same as any other repair shop. They match or beat prices on tires, etc. Andrew, Chris and the service team are friendly and knowledgeable. Next new car will be from Wayne County
Rating breakdown (out of 5):
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
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See all 27 reviews
